Medway Tickets Live Privacy Policy

Medway Council is committed to safeguarding the privacy of all visitors to (the 'Site'). This Privacy Policy sets out the basis on which we will process any personal data we collect from you or that you provide to us. Please read the following Privacy Policy to understand how we use and protect the information that you provide to us.

1. Contacting Medway Council's theatres and events teams 

For the purpose of the General Data Protection Act 2018 (the 'Act'), the data controller is Medway Council.  If you want to know what information we hold about you or if you have any other queries in relation to this Privacy Policy, our contact details are as follows:

Postal Address: Medway Council, Gun Wharf, Dock Road, Chatham, Kent, ME4 4TR


2. Information That We Collect From You

2.1 By visiting the site you are agreeing to the terms and conditions of this Privacy Policy

2.2 We may collect information that you provide to us for the purpose of subscribing to our website services, email notifications, newsletters and/or marketing information.

2.3 We may collect information that you provide to us by filling in other forms on the Site, including information provided at the time of subscribing for a particular service, posting material or requesting further services. We may also ask you for information when you report a problem with the Site.

2.4 We may collect generic information about your visits to and use of the Site such as your IP addresses, geographical location, browser type, referral source, length of visit and number of page views. Individual users will not be identifiable from this information and we may use this information for a number of purposes such as and without limitation optimising the use of the Site, disclosing to third party contributors or for security purposes. In particular, we may use an analytics service provider for website traffic analysis and reporting and to track information such as which browser, screen resolution and IP address you are using to access our website, in addition to tracking your movements around our website.

2.5 We may also collect information about how you use the Site, as well as information about you, from e-mails or letters that you send to us. For example, if you contact us, we may keep a record of that correspondence. We will only use any such information in accordance with the terms of this Privacy Policy.

2.6 We may receive some information that you submit to any third party website that you access from a link contained in the Site. Both us and the owner or operator of that third party site will be the data controller in respect of any such information and you should check the privacy policy of that website to find out how they will use your data. We will only use that information in accordance with this Privacy Policy.

3. Use Of Your Information

3.1 We will only use your information for the following purposes:
(a) to ensure that content from the Site is presented in the most effective manner for you and for your computer;

(b) to provide you with marketing communications, news and information by post, email, SMS and/or phone about our products, services and events that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;

(c) to provide you with marketing communications by post, email, SMS and/or phone about products, services and news and communications of other third parties that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;

(d) to allow you to participate in interactive features of our service, when you choose to do so;

(e) to provide customer service in relation to your use of the Site, to deal with enquiries and complaints relating to the use of the Site and to notify you about changes to our service;

(f) to administer, support, improve and develop our Site;

(g) to personalise the Site so as to improve your user browsing experience;

(h) to send you general (non-marketing) commercial communications, such as information about the Site and services provided to you by us at that time;

(i) to internally monitor users' use of the Site to enable us to analyse audience make-up, track booking patterns, review audience attendance and review other Site behaviour in order to determine what other products, services and events you may be interested in and in order to assist us improve our business generally;

(j) provide third parties with statistical information about our users but this information will not be able to be used to identify any individual user.

(k) Your information may be used to improve Medway Council's services

4. Disclosure Of Your Information

4.1 Other than as expressly set out in this Privacy Policy or as otherwise required or permitted by law, we will not share, sell or distribute any of the information you provide to us without your consent.

4.2 We may disclose your personal information to (i) other carefully selected Medway Council service areas to contact you about products, services and events which may be of interest to you, where you have consented to be contacted for such purposes; (ii) any third party to whom disclosure is necessary to enable us to provide you with any service to which you have subscribed via the Site (including without limitation for the purposes of processing payments, designing, maintaining and administering the Site); (iii) any person to whom disclosure is necessary to enable us to enforce our rights under this Privacy Policy or under the User Terms.

5. Cookies

5.1 The Site uses cookies to ensure that you get the most out of the Site. A cookie is a text file sent by a web server to a web browser, and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

5.2 Therefore, we may send a cookie which may be stored by your browser on your computer?s hard drive. We may use the information we obtain from the cookie in the administration of the Site, to improve the Site's usability and for marketing purposes. We may also use that information to recognise your computer when you visit the Site, to monitor website traffic and to personalise the Site for you.

5.3 If you do not wish us to install cookies on your computer for these purposes, you may change the settings on your internet browser to reject cookies. For more information please consult the 'Help' section of your browser. Please note that if you do set your browser to reject cookies, you may not be able to use all of the features of our Site.

5.4 As mentioned above, we may use an analytics service provider for website traffic analysis and reporting. Analytics service providers generate statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to the Site may be used to create reports about the use of the Site and the analytics service provider will store this information.

6. Security And Data Retention

6.1 We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information, including your name, address, email, phone number and card details (where applicable), for the duration of your membership of the Site (where available) and for a reasonable period or as long as the law requires or permits.

6.2 We will store all the personal information you provide, including your login and user details (where applicable), on our secure servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.
6.3 Data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

7. International Data Transfers

7.1 Our servers are situated in the UK, however we collect data from wherever users are situated. The information that we collect may therefore be transferred to the UK from any other country in which you may be located and will be subject to UK data protection laws rather than the laws of the country in which you are resident.

7.2 Your personal data may be transferred, processed and/or stored outside the European Economic Area. By submitting your personal data, you agree to this transfer, storing or processing.

8. Your Rights

8.1 You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us using the information provided above. We will require you to provide us with appropriate identification before we can release any customer information.

8.2 You may request us to cease sending you any marketing information at any time by:

emailing asking us to unsubscribe you from further communications, or by amending your marketing preferences by logging into your    client account. If you withdraw your consent to certain types of the processing described above we may be unable to maintain your membership of the Site.

8.3 If you have received unwanted, unsolicited emails sent via this system or purporting to be sent via this system, please forward a copy of that email with your comments to for review.

9. Updating Information

Please let us know if the personal information which we hold about you needs to be corrected or updated at any time.

10. Changes To Our Privacy Policy

We reserve the right to make changes to the Privacy Policy from time to time so please check it periodically.

quick tickets

Phone 01634 338338

event timeline

A month by month breakdown of events

  1. 01

    May 01

    20:00 The Central Theatre

    Bill Bailey: Larks in Transit

    More info
  2. 02

    May 02

    19:30 The Brook Studio Theatre

    Roundabout Nights with Guest Headliner Henry Normal

    20:00 The Central Theatre

    Bill Bailey: Larks in Transit

    More info
  3. 03
  4. 04
  5. 05

    May 05

    09:00 The Brook Theatre

    Medway Stage Festival 2018

    18:00 Sailing Barge Kitty

    Sally Ironmonger on Sailing Barge Kitty

    19:30 The Central Theatre

    Walk Right Back: the Story of the Everly Brothers

    19:30 Rochester Castle Gardens

    Edward II at Sweeps Festival Concert Night

    More info
  6. 06

    May 06

    09:00 The Brook Theatre

    Medway Stage Festival 2018

    18:00 Sailing Barge Kitty

    The Flowing on Sailing Barge Kitty

    More info
  7. 07
  8. 08

    May 08

    19:30 The Central Theatre

    Martine McCutcheon

    More info
  9. 09
  10. 10
  11. 11
  12. 12

    May 12

    09:00 The Brook Theatre

    Medway Stage Festival 2018

    19:30 The Central Theatre

    City of Rochester Symphony Orchestra: Season 2017 - 2018

    More info
  13. 13

    May 13

    09:00 The Brook Theatre

    Medway Stage Festival 2018

    More info
  14. 14

    May 14

    19:30 The Central Theatre

    Seriously Dead: A Brand New Musical Comedy Play

    More info
  15. 15
  16. 16
  17. 17
  18. 18

    May 18

    19:30 The Central Theatre

    Magic of Motown

    More info
  19. 19

    May 19

    14:00 The Central Theatre

    Seasons of Love

    19:00 The Central Theatre

    Seasons of Love

    More info
  20. 20
  21. 21
  22. 22

    May 22

    19:30 The Central Theatre

    That'll Be The Day

    More info
  23. 23
  24. 24

    May 24

    19:30 The Central Theatre

    Liza Pulman Sings Streisand

    More info
  25. 25

    May 25

    19:30 The Central Theatre

    Danny Baker: Good Time Charlie's Back

    More info
  26. 26

    May 26

    19:00 The Brook Theatre

    Pure Imagination

    More info & booking
  27. 27

    May 27

    19:00 The Brook Theatre

    Pure Imagination

    More info & booking
  28. 28
  29. 29
  30. 30
  31. 31