Medway Tickets Live Privacy Policy
Medway Council is committed to safeguarding the privacy of
all visitors to www.medwayticketslive.co.uk
(the 'Site'). This Privacy Policy sets out the basis on which we
will process any personal data we collect from you or that you
provide to us. Please read the following Privacy Policy to
understand how we use and protect the information that you provide
to us.
1. Contacting Medway Council's theatres and events
teams
For the purpose of the Data Protection Act 1998 (the
'Act'), the data controller is Medway Council. If you want to
know what information we hold about you or if you have any other
queries in relation to this Privacy Policy, our contact details are
as follows:
Postal Address: Medway Council, Gun Wharf, Dock Road, Chatham,
Kent, ME4 4TR
Email: info@medwaycouncil.gov.uk
2. Information That We Collect From You
2.1 By visiting the site you are agreeing to the terms and
conditions of this Privacy Policy
2.2 We may collect information that you provide to us for the
purpose of subscribing to our website services, email
notifications, newsletters and/or marketing information.
2.3 We may collect information that you provide to us by filling
in other forms on the Site, including information provided at the
time of subscribing for a particular service, posting material or
requesting further services. We may also ask you for information
when you report a problem with the Site.
2.4 We may collect generic information about your visits to and
use of the Site such as your IP addresses, geographical location,
browser type, referral source, length of visit and number of page
views. Individual users will not be identifiable from this
information and we may use this information for a number of
purposes such as and without limitation optimising the use of the
Site, disclosing to third party contributors or for security
purposes. In particular, we may use an analytics service provider
for website traffic analysis and reporting and to track information
such as which browser, screen resolution and IP address you are
using to access our website, in addition to tracking your movements
around our website.
2.5 We may also collect information about how you use the Site,
as well as information about you, from e-mails or letters that you
send to us. For example, if you contact us, we may keep a record of
that correspondence. We will only use any such information in
accordance with the terms of this Privacy Policy.
2.6 We may receive some information that you submit to any third
party website that you access from a link contained in the Site.
Both us and the owner or operator of that third party site will be
the data controller in respect of any such information and you
should check the privacy policy of that website to find out how
they will use your data. We will only use that information in
accordance with this Privacy Policy.
3. Use Of Your Information
3.1 We will only use your information for the following
purposes:
(a) to ensure that content from the Site is presented in the most
effective manner for you and for your computer;
(b) to provide you with marketing communications, news and
information by post, email, SMS and/or phone about our products,
services and events that you request from us or which we feel may
interest you, where you have consented to be contacted for such
purposes;
(c) to provide you with marketing communications by post, email,
SMS and/or phone about products, services and news and
communications of other third parties that you request from us or
which we feel may interest you, where you have consented to be
contacted for such purposes;
(d) to allow you to participate in interactive features of our
service, when you choose to do so;
(e) to provide customer service in relation to your use of the
Site, to deal with enquiries and complaints relating to the use of
the Site and to notify you about changes to our service;
(f) to administer, support, improve and develop our Site;
(g) to personalise the Site so as to improve your user browsing
experience;
(h) to send you general (non-marketing) commercial
communications, such as information about the Site and services
provided to you by us at that time;
(i) to internally monitor users' use of the Site to enable us to
analyse audience make-up, track booking patterns, review audience
attendance and review other Site behaviour in order to determine
what other products, services and events you may be interested in
and in order to assist us improve our business generally;
(j) provide third parties with statistical information about our
users but this information will not be able to be used to identify
any individual user.
(k) Your information may be used to improve Medway
Council's services
4. Disclosure Of Your Information
4.1 Other than as expressly set out in this Privacy Policy or as
otherwise required or permitted by law, we will not share, sell or
distribute any of the information you provide to us without your
consent.
4.2 We may disclose your personal information to (i) other
carefully selected Medway Council service areas to contact you
about products, services and events which may be of interest to
you, where you have consented to be contacted for such purposes;
(ii) any third party to whom disclosure is necessary to enable us
to provide you with any service to which you have subscribed via
the Site (including without limitation for the purposes of
processing payments, designing, maintaining and administering the
Site); (iii) any person to whom disclosure is necessary to enable
us to enforce our rights under this Privacy Policy or under the
User Terms.
5. Cookies
5.1 The Site uses cookies to ensure that you get the most out of
the Site. A cookie is a text file sent by a web server to a web
browser, and stored by the browser. The text file is then sent back
to the server each time the browser requests a page from the
server. This enables the web server to identify and track the web
browser.
5.2 Therefore, we may send a cookie which may be stored by your
browser on your computer?s hard drive. We may use the information
we obtain from the cookie in the administration of the Site, to
improve the Site's usability and for marketing purposes. We may
also use that information to recognise your computer when you visit
the Site, to monitor website traffic and to personalise the Site
for you.
5.3 If you do not wish us to install cookies on your computer
for these purposes, you may change the settings on your internet
browser to reject cookies. For more information please consult the
'Help' section of your browser. Please note that if you do set your
browser to reject cookies, you may not be able to use all of the
features of our Site.
5.4 As mentioned above, we may use an analytics service provider
for website traffic analysis and reporting. Analytics service
providers generate statistical and other information about website
use by means of cookies, which are stored on users' computers. The
information generated relating to the Site may be used to create
reports about the use of the Site and the analytics service
provider will store this information.
6. Security And Data Retention
6.1 We employ security measures to protect your information from
access by unauthorised persons and against unlawful processing,
accidental loss, destruction and damage. We will retain your
information, including your name, address, email, phone number and
card details (where applicable), for the duration of your
membership of the Site (where available) and for a reasonable
period or as long as the law requires or permits.
6.2 We will store all the personal information you provide,
including your login and user details (where applicable), on our
secure servers. All electronic transactions you make to or receive
from us will be encrypted using SSL technology.
6.3 Data transmission over the internet is inherently insecure, and
we cannot guarantee the security of data sent over the
internet.
7. International Data Transfers
7.1 Our servers are situated in the UK, however we collect data
from wherever users are situated. The information that we collect
may therefore be transferred to the UK from any other country in
which you may be located and will be subject to UK data protection
laws rather than the laws of the country in which you are
resident.
7.2 Your personal data may be transferred, processed and/or
stored outside the European Economic Area. By submitting your
personal data, you agree to this transfer, storing or
processing.
8. Your Rights
8.1 You are entitled to see the information held about you and
you may ask us to make any necessary changes to ensure that it is
accurate and kept up to date. If you wish to do this, please
contact us using the information provided above. We are entitled by
law to charge a fee of £10 to meet our costs in providing you with
details of the information we hold about you and to require you to
provide us with appropriate identification.
8.2 You may request us to cease sending you any marketing
information at any time by notifying us in writing. You may request
us to cease sending you any email marketing materials by emailing
email.marketing@medway.gov.uk
asking us to unsubscribe you from further communications. You may
request us to cease processing your data at any time but if you
withdraw your consent to certain types of processing described
above we may be unable to maintain your membership of the Site.
8.3 If you have received unwanted, unsolicited emails sent via
this system or purporting to be sent via this system, please
forward a copy of that email with your comments to email.marketing@medway.gov.uk for
review.
9. Updating Information
Please let us know if the personal information which
we hold about you needs to be corrected or updated at any time.
10. Changes To Our Privacy Policy
We reserve the right to make changes to the Privacy
Policy from time to time so please check it periodically.
