Medway Tickets Live Privacy Policy
1. The Purpose of this Policy
Medway Council is committed to safeguarding the privacy of
all visitors to http://www.medwayticketslive.co.uk/
(the 'Site'). We are committed to protecting your personal
information and being transparent about what information we hold
about you. This Privacy Policy sets out the basis on which we
will process any personal data we collect from you or that you
provide to us. Please read the following Privacy Policy to
understand how we use and protect the information that you provide
to us. By continuing to use the site you are agreeing to the
terms and conditions of this Privacy Policy
2. Contacting Medway Council's theatres and events
teams
The Brook and Central Theatres are run
by Medway Council. For the purpose of the General Data
Protection Regulation 2018, the data controller is Medway
Council. If you want to know what information we hold about
you or if you have any other queries in relation to this Privacy
Policy, our contact details are as follows:
Postal Address: Medway Council, Gun Wharf, Dock Road, Chatham,
Kent, ME4 4TR
Email: info@medwaycouncil.gov.uk
Telephone number: 01634 338300
3. Information That We Collect From
You
3.1 Information that you give us: When you register to our
website, buy tickets or subscribe to our memberships, we collect
and store the personal information that you provide such as your
name, e-mail and physical address, telephone number and purchase
details.
3.2 Information about your interactions with us: We collect
information about how you interact with us, including information
provided at the time of subscribing for a particular service,
posting material or requesting further services. When we send you a
mailing, we keep a record of this and, in the case of e-mails, we
keep a record of which you have opened and the links you have
followed. We may also ask you for information when you report a
problem with the Site.
3.3 We may collect generic information about your visits to and
use of the Site such as your IP addresses, geographical location,
browser type, referral source, length of visit and number of page
views. Individual users will not be identifiable from this
information and we may use this information for a number of
purposes such as and without limitation optimising the use of the
Site, disclosing to third party contributors or for security
purposes. In particular, we may use an analytics service provider
for website traffic analysis and reporting and to track information
such as which browser, screen resolution and IP address you are
using to access our website, in addition to tracking your movements
around our website.
3.4 We may also collect information about how you use the
Site, as well as information about you, from e-mails or letters
that you send to us. For example, if you contact us, we may keep a
record of that correspondence. We will only use any such
information in accordance with the terms of this Privacy
Policy.
3.5 We may receive some information that you submit to any
third party website that you access from a link contained in the
Site. Both us and the owner or operator of that third party site
will be the data controller in respect of any such information and
you should check the privacy policy of that website to find out how
they will use your data. We will only use that information in
accordance with this Privacy Policy.
4. Legal Basis
There are three legal bases under which we may process your
data:
4.1 Performance of Contract: When you make a
purchase from us, you are entering into a contract with us. In
order to fulfil this contract we need to process and store your
data. We may also need to contact you by e-mail or telephone, for
example, in the event of changes or a cancellation of a show, or if
there are problems with a payment.
4.2: Legitimate Interest: We aim to communicate
with you about forthcoming shows and events in ways that are
relevant, timely and respectful. To do this, we use information
about you such as shows and events that you have attended in the
past, as well as any preferences you may have told us about. We use
our legitimate interest in you as an existing customer for the
basis of such communications, which may take the form of either
e-mail or hard mail communications. In the case of postal
communications, you may request at any time, using any of the
contact details contained in this Policy, to cease receiving these.
In the case of e-mail communications, you can choose not to receive
these form the outset of creating your account with us. If you do
not do so, we will provide you with an option to do so in every
subsequent e-mail we subsequently send you for marketing purposes,
or you can request to do so by using any contact details in this
policy. You can also adjust your marketing preferences at any time
by logging into your web account and making the changes.
4.3 In using the Legitimate Interest legal base, we commit that
we will do so only where this does not infringe your fundamental
rights and freedoms, and we will take into consideration your
reasonable expectations based on your relationship with us.
4.4: Consent: For any data processes where the
two legal bases above are not appropriate, we will ask you for your
explicit consent before using your personal data.
5 Use Of Your Information
5.1 We will only use your information for the following
purposes:
(a) to ensure that content from the Site is presented in the most
effective manner for you and for your computer;
(b) to provide you with marketing communications, news and
information by post, email, SMS and/or phone about our products,
services and events that you request from us or which we feel may
interest you, where you have not requested that we cease to do
so;
(c) to provide you with marketing communications by post, email,
SMS and/or phone about products, services and news and
communications of other third parties that you request from us or
which we feel may interest you, where you have not requested that
we cease to do so;
(d) to allow you to participate in interactive features of our
service, when you choose to do so;
(e) to provide customer service in relation to your use of the
Site, to deal with enquiries and complaints relating to the use of
the Site and to notify you about changes to our service;
(f) to administer, support, improve and develop our Site;
(g) to personalise the Site so as to improve your user browsing
experience;
(h) to send you general (non-marketing) commercial
communications, such as information about the Site and services
provided to you by us at that time;
(i) to internally monitor users' use of the Site to enable us to
analyse audience make-up, track booking patterns, review audience
attendance and review other Site behaviour in order to determine
what other products, services and events you may be interested in
and in order to assist us improve our business generally;
(j) provide third parties with statistical information about our
users but this information will not be able to be used to identify
any individual user.
(k) Your information may be used to improve Medway
Council's services.
6. Disclosure Of Your Information
6.1 Other than as expressly set out in this Privacy Policy or as
otherwise required or permitted by law, we will not share, sell or
distribute any of the information you provide to us without your
consent.
6.2 We may disclose your personal information to (i) other
carefully selected Medway Council service areas to contact you
about products, services and events which may be of interest to
you, except where you have informed us that you do not wish us to
do so; (ii) specific and limited third parties. This will be
limited to only include our Pantomime Partner. We will do this only
where you are a previous pantomime booker, and where it is
potentially beneficial to you, for example where they wish to
reward bookers of previous pantomime performances; (iii) any
third party to whom disclosure is necessary to enable us to provide
you with any service to which you have subscribed via the Site
(including without limitation for the purposes of processing
payments, designing, maintaining and administering the Site); (iv)
any person to whom disclosure is necessary to enable us to enforce
our rights under this Privacy Policy or under the User Terms; (v)
to any third party to whom we have a legal obligation to provide
such personal information, for example government bodies and law
enforcement agencies.
7. Cookies
7.1 The Site uses cookies to ensure that you get the most out of
the Site. A cookie is a text file sent by a web server to a web
browser, and stored by the browser. The text file is then sent back
to the server each time the browser requests a page from the
server. This enables the web server to identify and track the web
browser.
7.2 Therefore, we may send a cookie which may be stored by your
browser on your computer's hard drive. We may use the information
we obtain from the cookie in the administration of the Site, to
improve the Site's usability and for marketing purposes. We may
also use that information to recognise your computer when you visit
the Site, to monitor website traffic and to personalise the Site
for you.
7.3 If you do not wish us to install cookies on your computer
for these purposes, you may change the settings on your internet
browser to reject cookies. For more information please consult the
'Help' section of your browser. Please note that if you do set your
browser to reject cookies, you may not be able to use all of the
features of our Site.
7.4 As mentioned above, we may use an analytics service provider
for website traffic analysis and reporting. Analytics service
providers generate statistical and other information about website
use by means of cookies, which are stored on users' computers. The
information generated relating to the Site may be used to create
reports about the use of the Site and the analytics service
provider will store this information.
8. Security And Data Retention
8.1 We employ security measures to protect your information from
access by unauthorised persons and against unlawful processing,
accidental loss, destruction and damage. We will retain your
information, including your name, address, email, phone number and
card details (where applicable), for the duration of your
membership of the Site (where available) and for a reasonable
period or as long as the law requires or permits.
8.2 We will store all the personal information you provide,
including your login and user details (where applicable), on our
secure servers. All electronic transactions you make to or receive
from us will be encrypted using SSL technology.
8.3 Data transmission over the internet is inherently insecure, and
we cannot guarantee the security of data sent over the
internet.
9. International Data Transfers
9.1 Our servers are situated in the UK, however we collect data
from wherever users are situated. The information that we collect
may therefore be transferred to the UK from any other country in
which you may be located and will be subject to UK data protection
laws rather than the laws of the country in which you are
resident.
9.2 Your personal data may be transferred, processed and/or
stored outside the European Economic Area. By submitting your
personal data, you agree to this transfer, storing or
processing.
10. Your Rights
10.1 You are entitled to see the information held about you and
you may ask us to make any necessary changes to ensure that it is
accurate and kept up to date. If you wish to do this, please
contact us using the information provided above. We will require
you to provide us with appropriate identification before we can
release any customer information.
10.2 You may request us to cease sending you any marketing
information at any time by:
emailing email.marketing@medway.gov.uk asking
us to unsubscribe you from further communications, or by amending
your marketing preferences by logging into your http://www.medwayticketslive.co.uk
client account. If you withdraw your consent to certain types
of the processing described above we may be unable to maintain your
membership of the Site.
10.3 If you have received unwanted, unsolicited emails sent via
this system or purporting to be sent via this system, please
forward a copy of that email with your comments to email.marketing@medway.gov.uk for
review.
11. Updating Information
Please let us know if the personal information which
we hold about you needs to be corrected or updated at any time.
12. Changes To Our Privacy Policy
We reserve the right to make changes to the Privacy
Policy from time to time so please check it periodically.
