Terms and conditions of sale
- Management reserves the right to refuse admission.
- Tickets cannot be exchanged or money refunded. Customers are
advised to check their tickets at the time of purchase.
- Tickets may be left at the box office for resale but the
theatre cannot guarantee their sale and can only offer them for
resale after all the theatre’s own seats have been sold.
- Latecomers will not be admitted until a suitable break in the
performance.
- The theatres reserve the right to introduce special offers and
discounts without notice.
- Concessions, where offered, are available for people under 16
years old and over 60 years old. Only single concessions are
available.
- Concessionary and special offer tickets must be requested at
the time of purchase and discounts cannot be applied
retrospectively.
- While every effort is made to ensure that all advertised events
take place and that prices are correct, programmes are subject to
alteration without notice.
Lost Tickets
If your tickets are lost, please contact us during office hours on
01634 338338 and we will arrange for duplicate tickets to be held
for collection on the night. We do not issue or send out duplicate
tickets in advance of a performance. Any duplicate tickets issued
can only be picked up, on arrival, within 1 hour of the start
of the performance.
Reservations
Tickets must be paid for (by post or in person) within three
working days of the original reservation or 30 minutes before
curtain-up, whichever is sooner. Seats not paid for after this time
will be released. Reservations cannot be made through our online
booking service.
Postal booking
When booking by post, please enclose a stamped, self-addressed
envelope for the return of the tickets. Please give the show title,
date and time. Cheques must be made payable to Medway Council and
should have your cheque card number, name, address, telephone
number written clearly on the back. Postal bookings can be sent to
either of the addresses at the foot of this page.
