Frequently Asked Questions
Box office opening
hours
The box office is open Monday to
Saturday 10am to 5pm or until 15 minutes after curtain up on
performance nights. Please be patient when phoning the box office
during busy periods (for example around show times) as calls are
answered in strict rotation. For shows on Sundays and Bank
Holidays, the Box Office will open 45 minutes before
curtain-up.
Doors open
Doors open 30 minutes before curtain up. The licensed bar is
open before performances, and interval drinks can be ordered before
the performance.
Note - seating in The Central Theatre’s Cellar Bar not guaranteed
for busy shows.
Booking by credit/debit
card
Phone the box office. Tickets can be posted to you on the same
day for a £1.00 charge or kept at the box office for
collection on the day. You can also go book online at http://www.medwayticketslive.co.uk/.
Postal bookings
When booking by post, please enclose a stamped addressed
envelope so that tickets can be forwarded to you. Cheques should be
made payable to Medway Council. Please print your name, address,
daytime phone number and cheque card number on the reverse.
Delivery
There are no hidden charges for booking
online. We do not charge commission on any of our tickets. However
we do make the same nominal charge for posting tickets out to
online customers. This charge is the same Online as it is for
telephone or postal bookers.
CoBO - If you select the CoBO (Care of
Box Office) option when making your order, then your tickets will
be held at the box office for collection on the night. Should you
find yourself in either theatre before the date of the show that
you have booked for, and the box office is open, then the staff
will happily print your tickets off for you there and then.
Postage
Should you prefer to have your tickets sent
out to you, then please select the Postage option when making your
order. The Postage charge is a flat rate of just £1.00. Your
tickets will be posted out to you on the first working day after
your booking was made and will be sent 2nd class. We ask
that you allow at least a week for your tickets to arrive before
contacting the box office.
Lost Tickets
If your tickets are lost, please contact us
during office hours on 01634 338338 and we will arrange for
duplicate tickets to be held for collection on the night. We do not
issue or send out duplicate tickets in advance of a performance.
Any duplicate tickets issued can only be picked up, on arrival,
within one hour of the start of the performance. Tickets for
events in venues other than the theatres maybe subject to different
terms and you will need to contact the Box Office Manager (01634
338338). Duplicate tickets will NOT be issued for Castle
Concerts.
Reservations
Tickets must be paid for in person, by phone, credit card or by
post within three days of reservation or 30 minutes before curtain
up, whichever is the sooner. Seats not paid for after this time
will be released. Tickets cannot be reserved for some events in
venues other than the theatres.
Exchange and resale of tickets
Tickets should be considered nonexchangeable and nonrefundable
and we advise customers to check their tickets upon receipt. When a
show has more than one performance, tickets may be exchanged from
one performance to another. Unwanted tickets may be left with the
box office for resale but The Central and Brook Theatres cannot
guarantee their sale and will only offer them for resale once all
of the theatre’s own seats have been sold. There is an
administration charge of £1 per ticket for each of these
services.
Discounts and
concessions
The Central and Brook Theatres reserve
the right to introduce special offers and discounts without notice.
Concessions, where offered, are available for under 16s or over
60s. Single concessions only apply. Special offers, discounts and
concessions must be requested at time of purchase and discounts
cannot be applied retrospectively.
Gift vouchers
The Central Theatre and The Brook Theatre gift vouchers are
available in denominations of £1, £5, £10 and £20. Vouchers are
valid for 18 months.
Running times
Providing accurate information on running times is not aways
possible. Please contact Box Office on the day of the event for the
most accurate information.
Cancelled Shows
If a show has been cancelled the Box Office
team will endeavour to contact all customers due to attend as
quickly as possible. The details will also be published on our
website http://www.medwayticketslive.co.uk/
Payments
Payments by cash, cheques and credit/debit
card can be made at the theatres box office. Cheque payments can be
sent in by post with your requirements. Credit/debit cards can be
used for payment online.
Help with
internet booking
If you are having trouble with a booking
online contact our Box Office team for assistance
Workshop
bookings:
For children’s workshop bookings consent
paperwork has to be completed before payment can be made. Please
contact Box Office for further information.
For both children’s and adult’s
workshops/classes, any special needs requirements must be discussed
with the Box Office before payment is made.
Forthcoming
events:
All events will be advertised on the web
site and in publications once the information and contracts have
been agreed.
Best place to
sit.
We see this as personal choice but at times
certain seats are required to meet a certain need.
Please contact Box Office to discuss your requirements.
Birthday parties
On certain children’s shows at The Brook
Theatre it is possible to book a children’s party with the show.
The catering for this is supplied by the in house catering
team.
Do you have a question that hasn't been answered on this
page? Please phone the box office on 01634 338338
and email webeditor@medway.gov.uk so
that we can add your question to this list and help other
people.
